Product Information

34 Timber Close
St Austell

PL25 5NZ

My Ref : GRM/SC/****

29th July 2013

Dear Mr Clark

Please advise Sanctuary Housing in Devon the weekly Service Charge of £3.13 has been paid into an escrow type account. This follows my advice that I would again pay some or all of the Service Charge into an account if I continued to remain dissatisfied with my landlord.

Please also advise Sanctuary Housing in Devon the weekly Rent of £62.98 has been paid into the same escrow account. This following my advice that I would pay some or all of the Rent into the same account.

This is in response to the systematic failures, abuse and criminality I have been subjected to since 2009 and to protect myself from further failures, abuse and criminality by Sanctuary Housing.

With regard to the Service Charge you will recall I have been paying it "Under Protest" since 2009, and resumed paying it in July 2012, following an earlier period of non payment.

With regard to the Rent you will recall Sanctuary Housing broke whatever legal Contract or Agreement we had in 2009 and thereafter.

I have brought to your attention in previous letters the complaint of August 2009 remains unresolved despite my attempt to use the official Complaints Procedure, and external Mediation Process in 2010, both of which were unlawfully and wilfully abused by my landlord to protect only himself and his staff.

I have also brought to your attention the complaint of 2011, involving discrimination and harassment, remains unresolved despite my attempts to assist the investigation and understand, as victim, why Sanctuary Housing and Cornwall County Council allowed it to continue for 40 long days and nights.

I have also brought to you attention my arrest by Devon & Cornwall Police in 2012 would not have come about had Sanctuary Housing and TPAS not unlawfully fiddled a TPAS Mediation Process to protect TPAS Accredited Sanctuary Housing. An arrest based on flawed written evidence and lies by Ms Lacey and which included a malicious statement by a "Director of Sanctuary" falsely accusing me of being "Dangerous". An arrest which remains ongoing due to an investigation into the conduct of three police officers by the IPCC.

As soon as the complaints of 2009, 2010, 2011 and 2012 have been resolved to my satisfaction, as resident, customer, complainant and victim, I will release the amount held in the escrow account to you.

I am thereby showing you I am ready, willing and able to pay the amount held in the escrow account to you.

I confirm the amount held in escrow is now in excess of £1,000,00.

Until Sanctuary Housing deals with the above issues I will continue to bank the rent until such time as I am taken to Court for my actions. Sanctuary has wasted 5 years of my life with it's corrupt management of affairs. Affairs which I will seek to have publicly scrutinised and reported on by the media and the internet.

With regard to the "Notice to Seek Possession" which was hand delivered on 27 June 2013, I seek nothing less than the Court Action you propose. This if only to challenge the discrimination and sense of rejection my wife felt when Sanctuary refused to speak with her, my only witness, during the unresolved 2011 complaint which also implicated Sanctuary's housing partner Cornwall Council, no stranger to engaging in discrimination itself. This also because my wife died later that day and because it is the least I can now do for her to right that wrong.

For the record. I have continued paying the Rent and Service Charge into an Escrow type account and Sanctuary, for whatever reason, has freely chosen not to comply to my conditions or address my concerns and have the amount released to it. With regard to me breaking the terms of the "Tenancy Agreement", whatever Agreement or Contract we had Sanctuary broke when it resorted to criminality in 2009, 2010 and 2011, and 2012 if Sanctuary wrongly and wilfully contributed to my arrest by the police.

Further to the correspondence dated 24 May 2013 regarding 'Changes to your Rent and "Other Charges". I will Appeal the changes in due course and explain to you my reasons for doing so. Based on the 2012 - 2013 period it goes without saying that I will continue to pay the Service Charge "Under Protest" because Sanctuary continues to steal from me, tenants and the local authority as demonstrated by the shrub bed/landfill issue.

In resonse to Sanctuary wilfully witholding a copy of the Grounds Maintenance Specification from me, including the requested details with only a few days left for me to Appeal the increase/reduction, I regret I have been left with little option but to withold the Service Charge from July 2013 onwards. This applies to the Rent also.

I further confirm receipt of the hand delivered Grounds Maintenance Specification on 27 June 2013, which is unacceptable given the amount of time you had to provide me with a copy. I had a legal right to the Specification sooner and the responsibility for me not receiving it sooner is down to you Mr Clark.

In reply to your letter of 3 June 2013, I can only say that when you, Crawley and Bennett were party to closing my complaint of 2009 without resolve and against my wishes, knowing full well you were in fact punishing the victim of a crime by TPAS for and on behalf of Sanctuary Housing, to protect those you now want me to "engage" with, I can only say in reply what planet do you people live on.

With regard to Sanctuary Housing in Devon I will not "engage" with anyone involved in the criminality of 2009, it's cover-up and further criminality in 2010 which you, Crawley and Bennett have been made fully made of.

With regard to the shrub bed/landfill I can report the gardner has not touched this area for a number of weeks despite the 2012 - 2013 Grounds Maintenance Specification. The gardener's visits to the estate are now becoming infrequent despite growth being quicker at this time of year.

With regard to the recent activity reported to you involving a tenant and the shrub bed/landfill area I await your reconfirmation as to who is responsible for this area since it has bearing on the Service Charge we pay.

With regard to the tenant which lives ***** ** perhaps you will confirm once and for all if *** satisfied the advertised criteria regarding "Preference given to applicants needing a wheelchair friendly shower room" ?, and that Sanctuary and Cornwall County Council did not discriminate against the disabled leading up to the Complaint of 2011 and subsequent discrimination against the mentally ill, my wife, before closing that complaint.

I further report today that no grounds maintenance was carried out at Timber Close week ending 7 July 2013 despite the Grounds Maintenance Specification 2013/14 for "Timber Close" indicating a number of jobs which required weekly maintenance. Sanctuary has therefore already begun to steal from tenants and the Local Authority in the new 2013/14 period.

With regard to the crack in the wall I again repeat would you please let me know who "assured" you this crack will have no impact on number 36 or to my home on the other side of that wall. That is to say the person or persons qualified enough to determine the wall was not unsafe before the cover-up of it within hours of it causing some concern. Whilst you may wish to hide behind confidentiality I repeat I will report this matter if I remain unhappy with your less than transparent evasiveness.

With regard to the following I make no apology for repeating myself yet again and will continue to do so until such time as I receive an adequate reply and explanation.

With regard to the noise issue the point I was making was Sanctuary's abuse of the term "essential" when in fact it was a matter of choice. I reject any notion I was being subjected to very loud and noisy power tools because my neighbours chose to have new kitchens. That in some way it was their fault for wanting a new kitchen. Had the workmen used non electric tools there would not have been a problem. That I had a lawful right to live in my home in peace and the landlord had a duty not to subject me to excessive and prolonged noise nuisance if it could have been avoided, which it could have been.

With regard to the doorbell issue I find your comments on behalf of Sanctuary utterly ridiculous and groundless. No doorbells were removed by Anglian Windows because Anglian dumped them while still affixed to their frames. Nothing was wrong with my doorbell but it was replaced with a new one. Just stuck on presumably because Anglian had run out of screws. My friend at number 36 with cancer had a doorbell until Anglian dumped it and Sanctuary finally replaced it earlier this year. Sanctuary had a duty to check the work was complete before Anglian Windows left the site. Sanctuary not only did not inspect the work but now blames the residents for not having doorbells. How pathetic is that.

I calculate Anglian Windows did not return atleast a third of the doorbells it dumped. Your statement that tenants, some vulnerable, are welcome to install their own doorbells, doorbells which would normally be done by a qualified electrician, and which would not be Sanctuary's responsibility, is not only dangerous but grossly negligent. The properties had doorbells provided by and belonging to Sanctuary when the tenants moved in and it is Sanctuary's responsibility to ensure tenants still have doorbell.

For the record CEO David Bennett, yourself and Ms Crawley have been kept informed every week since 5th November 2012 that some properties still do not have a doorbell. I can report today that little has changed and each and everyone of you will be called to account.

My offer to provide Sanctuary with the required doorbells free of charge if Sanctuary will install them is still open, please let me know. I regret having to repeat myself again and again etc. Do you accept my kind offer ?

With regard to the falling cement issue from the side of the roof tiles, reported to Sanctuary over a year and a half ago, please advise why this problem has still not yet been dealt with. Would it help if the tenants organised a car boot to help Sanctuary pay for the work which needs doing ?

In response to criminality and unresolved issues involving Swales and Keeley my contact with Sanctuary Housing in Devon remains severed and I will continue not to accept any further correspondence or emails directly from Sanctuary Housing in Devon.

If any correspondence proves detrimental to me as a result of it being forwarded to the CEO unopened, you will be responsible for that Mr Clark. Assuming you received the shrub bed misinformation from Devon I believe this further supports my reasons for having nothing to do with the corrupt management you support, protect and are responsible for.

Future emails/complaints addressed to you will be dealt with and replied to by you. If this does not happen correspondence will be sent directly to Mr Bennett.

I hold the Chief Executive Officer, David Bennett, responsible for the above and ask you to ensure Mr Bennett receives a copy of this email.

Yours sincerely

G R McLaughlin

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Product Code: WESH