BRITISH GAS BIZARRE EXPLANATION OF 5TH DECEMBER 2012.

BRITISH GAS BIZARRE EXPLANATION OF 5TH DECEMBER 2012.

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Blog entered 10 December 2012.

Background : On the morning of 28 May 2012, I sent my meter readings in via my online British Gas account just after 11.30am that morning. The following bizarre explanation was sent to me by the British Gas Complaints Department on 5 December 2012, and attempted to explain why it estimated my readings eventhough it acknowledged it had my meter readings in time. I quote :

"Unfortunately 12.00am on the 28th of May had already passed at this point as 12.00am is the start of the day and 12.00pm is noon, with 'AM' standing for 'Anti Meridian', the Latin for 'Before Noon/Midday'. You therefore did not supply your meter readings on time and our system would have recognised this and began the process of issuing an estimated bill", unquote.

I was so impressed I moved to another electricity provider for fear of being conned and cheated by British Gas any further.

Although the "Ombudsman Services", Energy, and "Energy Complaints/Claims" should have resolved my complaint against British Gas, all they actually proved was just how feeble and insignificant they really were. All British Gas proved was just how big and powerful it is and how insignificant a complaint and an unhappy customer really is.

Since I do not scare so easy as  "Ombudsman Services" and "Energy Complaints/Claims" I will continue to argue my case until such time as British Gas takes me to Court and my complaint is scrutinised and resolved once and for all. I do not believe that British Gas should have it's own way simply because it is a rich and powerful company.

To do that would be to give way to being bullied.

I am glad British Gas is no longer looking after my world anymore.

 

 

 

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